Last Updated: October 2025
Effective as of: October 2025 and supersedes any prior versions.

Welcome to SanheCreature.com, the official website of Zigong Sanhe Robot Technology Co., Ltd.
We value your privacy and are committed to protecting all personal, business, and project-related information collected from visitors, clients, and partners.

As a professional manufacturer specializing in custom animatronic creatures, themed models, and interactive props for theme parks, museums, exhibitions, and live events worldwide, we handle your data with transparency and integrity.
We comply with applicable international data protection laws, including the EU General Data Protection Regulation (GDPR), and other relevant regional privacy frameworks.

1. Information We Collect

We collect information that you provide directly and data about your website use, all for the purposes outlined in Section 2.1 below.

1.1 Contact and Business Information

When you contact us via an online form or email, we may collect:

Name and job title
Email address and phone number
Company name and industry (e.g., theme park, museum, event agency)
Country, region, and target market
Custom requirements (e.g., product type, size, motion range, materials, environment of use)
Project and inquiry history

This allows us to offer customized solutions, maintain consistent communication, and ensure professional project follow-up.

1.2 Website Usage Data

Our servers automatically record certain technical information, including:

IP address and approximate geographic location
Browser type and operating system
Visited pages, time spent, and navigation path
Referral source (e.g., search engine, social media, email campaign)
On-site interactions (such as form submissions and button clicks)

Where possible, this data is anonymized and used solely to improve website performance, usability, and for security monitoring.

2. How We Use and Share Your Information

We process your data exclusively for legitimate business purposes related to project fulfillment and client support.

2.1 Our Purposes for Using Your Data

Your information is used internally for the following core business activities:

Preparing quotations, technical drawings, and customized design proposals.
Understanding your specific product and customization requirements.
Communicating order confirmations, production updates, and logistics notifications.
Providing after-sales support, maintenance guidance, and troubleshooting.
Managing project archives to ensure design consistency and service continuity for repeat business.
(With your prior consent) Sending company news, product updates, event invitations, or industry insights.

2.2 When and With Whom We Share Data

We adhere to a “need-to-know” principle and only share information with trusted partners who are bound by strict confidentiality and data protection agreements.

Recipient Category	Purpose of Sharing
Internal Teams (Sales, Design, Technical, QC, Logistics)	For project execution, design, production, and quality control.
Logistics & Freight Partners	For shipping, delivery, and customs clearance of your orders.
Third-Party Service Providers (CRM, analytics, email)	For operational support, under strict contractual confidentiality.
Local Representatives / Agents (in your region)	To facilitate local communication, support, and service.

2.3 What We Do NOT Do

We explicitly DO NOT:

Sell or rent your data to advertisers or marketing agencies.
Share your product specifications, designs, or pricing with unrelated third parties.
Disclose your confidential project assets — including 3D models, prototypes, engineering drawings, renderings, or brand materials — to any other client or organization without your prior consent.
Publicly feature your project in our portfolio, case studies, exhibitions, or marketing materials without your authorization.

3. Data Security

Protecting your project and client information is central to our business ethics.
We implement a combination of technical and organizational security measures, including:

Full-site SSL encryption
Secure cloud-based data storage with multi-factor authentication
Role-based access control within internal teams
Firewalls, antivirus software, and real-time system monitoring
Periodic data backups and disaster recovery plans
Regular internal security audits and staff confidentiality training

Where possible, we store data on servers compliant with GDPR and regional privacy regulations.

4. International Data Transfers

As a China-based global B2B manufacturer, we may transfer your data internationally to facilitate business communication and logistics.
All transfers are handled lawfully under:

Standard Contractual Clauses (SCCs) for EU-based clients
Confidentiality and data protection agreements with international partners
Transparent data storage and processing locations
Regional compliance for clients in the Middle East, Europe, and North America

5. Your Data Protection Rights

Depending on your country or region, you may have the following rights:

Right	Description
Access	Request a copy of the personal or business data we hold about you.
Correction	Request correction of inaccurate or outdated data.
Deletion	Request deletion of data no longer necessary for business purposes.
Objection	Object to certain types of processing, such as direct marketing.
Restriction	Request limitation on data processing in specific situations.
Portability	Request a structured copy of your data for transfer.

To exercise your rights, please contact us at info@sanhecreature.com with your company name and reference details.

6. Cookies and Tracking Technologies

We use cookies to better understand visitor interactions and improve website usability.

Types of cookies used:

Necessary Cookies: Enable essential site functions such as contact forms and security access.
Analytics Cookies: Help analyze website performance (e.g., Google Analytics).
Functional Cookies: Remember visitor preferences such as language and region.

Visitors from the EU or UK will see a cookie consent banner upon entry and can choose to accept or decline non-essential cookies.
Cookies can also be disabled manually through your browser settings.

7. Data Retention

We retain project-related data for the duration of our business relationship and for a reasonable period thereafter to meet legal, tax, and operational requirements.
For inquiries that do not result in a project, we retain data for up to two (2) years.
If requested, we will permanently delete all associated files and records from both cloud and local systems, subject to legal obligations.

8. Children’s Privacy

Our website and services are intended for professional and commercial users.
We do not knowingly collect personal data from individuals under the age of 18.
If a minor’s data is inadvertently submitted, please contact us immediately, and we will remove it from our systems.

9. Email Communications and Marketing Consent

We may occasionally send promotional emails or newsletters regarding new products, trade shows, or creative projects — only with your prior consent.
You may opt out at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.
We comply with applicable international marketing regulations.

10. Third-Party Links

Our website may contain links to third-party logistics providers, trade fair organizers, or social media platforms.
These websites operate independently and have their own privacy policies.
We are not responsible for their content, data handling, or security practices.

11. Limitation of Liability

We implement robust industry-standard measures to protect your information.
However, no method of electronic transmission or storage is 100% secure.
While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
To the fullest extent permitted by law, our liability for any data breaches or unauthorized access shall be limited to the extent such breach was caused by our gross negligence or willful misconduct.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law, technology, or company operations.
Any significant modifications will be announced on this page with a revised “Last Updated” date and, where appropriate, communicated directly to you.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy or how your data is handled, please contact us:

Zigong Sanhe Robot Technology Co., Ltd.
Website: https://sanhecreature.com
Email: info@sanhecreature.com
Tel: +86 13990010824
Address: No. 13, Huixin Road, Yantan Town, Zigong, Sichuan, China